These terms apply to courier and logistics bookings made through the LogiMate Group Ltd website.
By using our online quote calculator, submitting a booking request or making payment, you agree to these Payment, Booking & Cancellation Terms.
Online bookings are paid securely through Stripe. LogiMate Group Ltd does not store card details.
A booking is confirmed only after successful payment has been received.
Waiting time, tolls, ULEZ, parking, extra stops or incorrect details may create additional charges.
Refunds depend on delivery speed, notice period, driver status and costs already incurred.
LogiMate Group Ltd provides courier and logistics services across the United Kingdom, including same-day delivery,
next-day delivery, economy delivery, dedicated vehicle transport, pallet delivery and multi-stop courier bookings.
Website: logimate.uk
Email: quotes@logimate.uk
All online bookings must be paid in full at the time of booking.
A booking is only confirmed after successful payment has been received through Stripe.
After successful payment, the customer will receive a booking confirmation by email.
LogiMate Group Ltd will also receive a paid booking notification.
If payment is not completed, the booking is not confirmed.
Payments are processed securely through Stripe. LogiMate Group Ltd does not store customer card details.
The online calculator estimates the courier price based on the information entered by the customer, including:
For multi-stop bookings, the total route mileage is calculated across the full route entered by the customer.
Extra stop charges are added separately based on the selected vehicle type.
The final price shown before payment may include:
The customer is responsible for checking that all details are correct before making payment.
The online calculator may offer different delivery speed options.
Same-day delivery is charged at the standard rate because it is urgent and may require immediate driver allocation.
Next-day delivery may receive a discount where available.
Economy delivery may receive a discount where available, usually where the booking is made several days in advance
and allows greater operational flexibility.
Any discounts shown by the calculator apply only as displayed at the time of booking.
Discounts do not usually apply to extra stop charges, waiting time, loading/unloading charges, congestion charges,
ULEZ, parking, tolls or other additional costs.
A standard booking includes one collection address and one delivery address.
A multi-stop booking includes additional collection or delivery stops.
For multi-stop bookings, the calculator estimates the total mileage across the full entered route.
Extra stop charges are added for each additional stop beyond the standard two addresses.
The online calculator supports a limited number of stops. Larger, complex or unusual routes may require a manual quote.
If the customer requires additional stops after payment, additional charges may apply.
Prices shown on the website may include VAT or an amount equivalent to VAT where applicable.
Where VAT applies, VAT will be calculated at the applicable UK VAT rate.
The online quote only covers the route, vehicle type, delivery speed and stops shown in the quote at the time of booking.
Additional charges may apply where the booking involves any of the following:
Where possible, any additional charges will be explained to the customer before they are added to the booking
or charged to the customer.
Refunds are reviewed based on the delivery speed selected, the notice period, the booking status and any costs already
incurred by LogiMate Group Ltd.
A booking is only confirmed after successful payment has been received. Once a booking has been confirmed,
LogiMate Group Ltd may reserve vehicle availability, assign a driver and begin preparing the job.
If a driver has already been assigned, dispatched, arrived at collection or started the job, the booking may be non-refundable
unless LogiMate Group Ltd is responsible for the cancellation.
If LogiMate Group Ltd is responsible for cancelling the booking or cannot complete the booking due to an issue caused by
LogiMate Group Ltd, the customer may be offered a full refund, rearranged service or alternative solution.
The customer is responsible for entering accurate booking information, including:
If the information provided is incorrect or incomplete, the booking may be delayed, cancelled or subject to additional charges.
The customer must ensure that somebody is available at the collection and delivery addresses at the agreed or estimated time.
The customer must ensure that goods are safe, legal, properly packed and suitable for transport in the selected vehicle.
The online quote does not include loading, unloading, dismantling, assembly, packing, unpacking or specialist handling
unless this has been agreed in writing.
LogiMate Group Ltd may refuse to transport goods that are unsafe, illegal, incorrectly described, overweight, oversized,
poorly packaged or unsuitable for the selected vehicle.
The customer is responsible for selecting a suitable vehicle size. If the selected vehicle is too small or unsuitable for the goods,
the booking may be delayed, cancelled or subject to additional charges.
The customer must not book transport for illegal, unsafe or prohibited goods.
LogiMate Group Ltd may refuse to transport items including, but not limited to:
If the customer fails to disclose the true nature of the goods, the booking may be cancelled without refund and the customer
may be responsible for any resulting costs or losses.
A collection or delivery may be treated as failed if:
If collection or delivery fails for reasons outside LogiMate Group Ltd’s control, the booking may be non-refundable and
additional charges may apply.
The online quote does not include extended waiting time unless stated.
If the driver is required to wait at collection or delivery, additional waiting time charges may apply.
The online quote may not include congestion charges, ULEZ, tolls, ferry charges, parking charges or other road/user charges
unless specifically stated.
Where these charges apply, they may be added to the booking or charged separately.
Delivery times are estimated and may be affected by traffic, weather, road closures, vehicle issues, customer delays,
access restrictions, breakdowns, accidents, police incidents or other circumstances outside our control.
LogiMate Group Ltd will take reasonable care when transporting goods.
The customer is responsible for ensuring that the goods are accurately described and properly packed.
LogiMate Group Ltd will not usually be responsible for damage caused by poor packaging, unsuitable goods, incorrect information,
restricted access, customer loading, customer unloading or circumstances outside our control.
If the customer requires information about goods in transit cover, this should be requested before booking.
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
Some bookings may require a manual quote, including:
A manual quote is only valid for the details provided by the customer. If the details change, the price may change.
If the customer needs to change the booking after payment, LogiMate Group Ltd will review the request.
Changes may be accepted at LogiMate Group Ltd’s discretion and may be subject to additional charges.
Examples of changes include:
Approved refunds will usually be processed back to the original payment method.
Refunds may take several working days to appear on the customer’s bank or card statement,
depending on the payment provider and the customer’s bank.
Payment processing fees may not be refundable where they have already been charged by the payment provider.
LogiMate Group Ltd
Email: quotes@logimate.uk
Website: logimate.uk